What Is Marketing Automation?
Viral. Engagement. ROI. Thought leader.
We marketers sure love to use buzzy terms. Most of the time, these terms are used so frequently, they lose their meaning completely (don’t even get me started on going “viral”).
The term (and practice of) marketing automation is having a moment right now, however, and for good reason. While this isn’t your marketing automation bible, here’s a snapshot of the what, how and why of this burgeoning trend.
What is marketing automation?
I hesitate to refer to this as THE definition because marketing automation can be defined in so many different ways, depending on where you look. But, for the purposes of this blog, here’s a working definition of the term:
“Marketing Automation is the process of leveraging targeted, automated content to support lead generation and nurturing and make the sales person’s job easier.”
-Aaron Upin, Brandpoint Marketing Automation Specialist
Here’s what one segment of a marketing automation engagement might look like:
There could be four engagements before this and just as many after it. As you can see, this robust piece of marketing technology essentially asks a series of yes/no questions. In this situation, that question is “Did the user open the email?” If they didn’t, you end the engagement. If they did, an automated action is triggered and the path continues.
While there are so many flavors of marketing automation, the premise is almost always the same: Use specific content for specific people, walk them down a content journey and take your customer engagement to a whole new level.
A snapshot of the industry
Simply put, the marketing automation industry is huge.
In March 2017, Forbes had it valued at $5.5 billion and there’s no reason to believe it won’t continue to grow by leaps and bounds.
There are hundreds of marketing automation platforms and the ten most popular boast over 83,000 clients. That’s 83,000 businesses using only the top ten tools. That’s not even considering all the email marketing platforms. And what’s more is there have been several high-profile acquisitions within the last several years around the industry.
Back in 2012, integrated marketing cloud company, Oracle, acquired Eloqua, “a leading player in the niche space of B2B Marketing Automation,” for over $800 million. More recently, Vista Equity Partners, a San Francisco-based private equity firm, acquired Marketo, ranked sixth in the top 10 marketing automation platforms, for almost $2 billion.
Since those acquisitions happened within the last two years, it’s easy to believe that the $5.5 billion valuation might already be a little low.
What drives marketing automation?
For all it’s wonderful benefits, marketing automation comes with one major drawback: it can be really complicated.
Think about it. If you map out different content paths for each individual action (or inaction) of every person who opens an email or fills out a form, that’s a lot of directions your audience can go. Not to mention that, depending on the size of your audience, you could end up spending thousands a month for the service.
Not to worry! From where we’re sitting, there are two key ways to make the most of the investment.
If it’s a job worth doing, it’s worth doing well.
While most marketing automation software makes it as easy to use as possible, they inevitably involve an almost unlimited number of variables, and is easy to lose control.
That was almost our fatal mistake here at Brandpoint. We went all-in, integrating Pardot with our current Salesforce system, thinking we could handle it. We very quickly realized that we needed help. We ended up working with a local Pardot implementor called RedPath, spending over 50 hours thinking through different engagements and the content to go along.
What’s really cool is that, just as there are hundreds of platforms, there are hundreds of implementation firms, ready and willing to help you squeeze every last drop out of that investment.
While working with our Pardot implementor, Eric, he said several times that we’ll need “a firehose of content” to make it work.
HubSpot outlines two keys to marketing automation success and both have to do with content. The first key is “recognizing that marketing does not do marketing and lead generation for you…” What they’re saying is that your efforts will be fruitless if you don’t have the ability to create meaningful content to your audience.
Even further, content marketing’s biggest names agree that, while this marketing technology is enticing, a strong content marketing strategy is more important.
“I love all the new marketing technologies coming out, especially marketing automation,” states Joe Pulizzi, founder of the Content Marketing Institute. “But most brands rush to automation before they actually develop a documented content marketing strategy. No amount of tech in the world is going to help inconsistent, irrelevant content.”
Marketing automation seems like an amazing idea. But without the proper marketing automation content, the investment will only get you so far.
Is it worth the cost?
Brandpoint is already starting to see some real, measurable results, and the sky’s the limit.
If you’ve ever thought about investing in marketing automation, right now might be the best time. It seems like (and is) a lot to take on. But, so far for us and thousands of companies around the world, it’s been well worth the investment.